Fresh produce, checked at handover
Mushrooms are perishable and are picked to order, so our returns process is built around checking the produce when it reaches you, rather than sending anything back.
Check before you pay
Orders are paid in cash on delivery, or on collection from the farm. Please look at the mushrooms before you pay. If the produce is not fresh, is damaged, or the weight is short, tell our delivery person straight away and do not accept the order. Nothing has been paid, so there is nothing to refund.
If a problem appears later
If you notice a problem after accepting an order, call +91 98300 27967 within 12 hours of handover with your order number, and a photograph if you can. Where the complaint is upheld we will replace the affected quantity on the next delivery run, or refund it in cash. Because mushrooms spoil quickly we cannot consider complaints raised more than 12 hours after handover.
Cancelling an order
You can cancel free of charge at any time before your order is harvested and packed. Call +91 98300 27967. Once mushrooms have been picked for you the order cannot be cancelled, as the produce cannot be sold as fresh the next day.
Returns
For food safety reasons we cannot accept the return of produce that has been accepted and taken away. We do not use couriers and we do not operate a warehouse. Every order is either delivered by us within Barasat and Barrackpore, or collected from our farm in Barasat.
Questions
Call +91 98300 27967 or email ibrijendra@gmail.com.